High-volume deployment portfolios with limited forecasting visibility, inconsistent escalation practices, and a team structure not built to scale.

Restructure implementation operations to improve forecasting accuracy and scale the team without sacrificing go-live consistency.

• Built forecasting models tied to risk escalation paths across 350–500 active projects per IPM
• Scaled the team from 6 to 11 and added a Regional Manager role
• Aligned Sales, Finance, CS, Fulfillment, and Product to eliminate go-live blockers

Monthly ARR recognition grew from ~$850K to $1.6M+; annual ARR trending toward $20M in 2026.

Latch needed to expand implementation delivery capacity nationally and create a services revenue stream that didn't yet exist.

Build a national delivery services business unit from the ground up — model, partners, and team, simultaneously.

• Founded Latch Delivery Services as a standalone national business unit
• Built a channel integrator partnership model and CRM-integrated workflows
• Directed regional growth across seven Southeast markets as GM

Reached profitability within two quarters; grew to a 20% profitability margin by 2022.

Apple's channel ecosystem needed consistent performance across thousands of locations — without direct authority over partner staff.

Drive performance at scale through structured programs rather than hierarchy.

• Designed training and enablement programs for 60+ partners nationwide
• Created the Apple Customer Experience & Solution Sales Training Program
• Led training logistics and KPI reporting across six business channels

Consistent 15–20% YoY growth; foundation for later operating-model work at Latch and ButterflyMX.